Arriving at the hotel:
Today we are going to talk about your hotel journey, from the first minute inside the hotel to the last min. which is when you decide to leave the hotel.
As always bring your chocolate bar and let’s start.
Check-in:
First thing first, when you arrive at the hotel, you should follow some process. Beginning with the check-in, as this should be the first thing to do, check-in usually is a very easy process.
All you need to do is to go to the receptionist, and identify yourself, in addition to that sharing some basic information might be required.
For instance, whether you have a reservation or not, your name, your ID, and a small form to fill.
The Room:
In your hotel room, you will find a guide service available to you, as well as other items.
For example you will find the guide or information booklet placed next to your bed. also you can see the room service menu, brochures, writing papers, and envelopes.
You will also find a telephone directory and possibly a notebook will be placed on your bedside table. This is made specifically for inner calls.
Which means you can make calls within the hotel network in simple words, you can call anyone or any room at the hotel. The good news is, this service is usually free of charge.
You will also find a remote control for the TV and a light switch close to your bed. Moreover, the laundry bag and the list which you tick or pre-ordered will be in your wardrobe or chest of drawers.
Cleaning the room:
There will be some cards placed on the insides of your door handle, such as add “Do not disturb”, “Early morning tea”, and “Please Clean the Room”,
These cards can place on the outside door handle, in case you require these services.
Usually, you can place the “Don’t disturb” and “Early Morning Tea” cards before going to sleep, and the “Please Clean the Room” cards when you are staying for more than a night.
Be careful to not place this card when you are in the room, otherwise, the chambermaid will come to clean the room. xoxo, It is always better to request this service when you are going out.
Foods and Drinks:
Moreover, as part of your room service, you can order some food and drinks. Thus, you will find a menu card in your room with the numbers that you should ring.
Do not expect much cause this menu is very limited. you can get some sandwiches, beverages or some local sweets not more than that, of course, this service is NOT free of charge.
Read more here: 10 hotels facilities. Get the most from your hotel stay.
Complaints:
As part of the services that any hotel should provide, is the right to complain if you don’t like something, all you need to do is to speak to the reception.
However, if you mostly felt very strongly about something, it’s better to ask to see the manager.
What to complain about?
- The bill,
- Dirty towels,
- Cleaning sheets,
- Problem with the hot water,
- Toilet flush,
- Shower unit,
- Air conditioning,
- The noise, etc.
Normally the complaints are about dirty towels if you feel they need to be changed, or to request some cleaning sheets, or maybe a problem with the hot water, toilet flush, shower unit, air conditioning, or even changing the room if it is too noisy for you.
Do not forget that you can also complain about your bill if you detect a problem with it. These sort of small matters might be solved at the reception.
However, if you feel that your problem will not be resolved by the receptionist you might just request to see the manager.
Just remember to always stay calm and nice. kindness always wins.
This article will help you understand the hierarchy within hotel personnel 10 Five-Stars hotel positions you should know about.
Checking-out:
This checking-out process is the final thing to do when you decide to leave the hotel.
The process is usually very easy, when you want to check out, you should just go to the reception, and leave the room key there.
Note that you will be probably asked to settle your account if you get extra services. For instance, food, drinks, or had access to some paid facilities within the hotel during your stay.
Bear in mind that the additional fee will be automatically added to your bill.
Read more: 10-hotels-facilities-get-the-most-from-your-hotel-stay
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