Order tracking is an essential aspect of running a successful eCommerce business. Sharing accurate tracking information with customers not only ensures their satisfaction but also fosters trust and loyalty towards your brand. In this blog, we have compiled 9 email samples to help you improve your order confirmation and tracking process and create a positive customer experience.
Email 1: Order Tracking Number Confirmation for a Recently Placed Order
Subject: Order Tracking Number Confirmation: [Order Number]
Dear [Customer Name],
Thank you for placing an order with our company. We are writing to confirm that your order [Order Number] has been shipped, and we have included your order’s tracking number below.
[Order Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. If you have any questions or concerns about your shipment, please do not hesitate to contact us.
Thank you for choosing us as your preferred supplier, and we look forward to serving you again in the future.
Best regards,
[Your Name]
[Company Name]
Email 2: Order Tracking Number Confirmation for a Delayed Order
Subject: Confirmation of Order Number: [Order Number] with Tracking Number
Dear [Customer Name],
We regret to inform you that there has been a delay in processing and shipping your order [Order Number]. However, we are pleased to confirm that your order has now been shipped, and we have included your order’s tracking number below.
[Order Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. If you have any questions or concerns about your shipment, please do not hesitate to contact us.
We apologize for any inconvenience this delay may have caused and appreciate your patience and understanding.
Best regards,
[Your Name]
[Company Name]
Email 3: Order Tracking Number Confirmation for a Partially Shipped Order
Subject: Order Tracking Number Confirmation: [Order Number]
Dear [Customer Name],
We are writing to confirm that your order [Order Number] has been partially shipped, and we have included your order’s tracking number below.
[Order Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. The remaining items will be shipped as soon as they become available, and we will provide you with a separate tracking number for those items.
If you have any questions or concerns about your shipment, please do not hesitate to contact us.
Thank you for choosing us as your preferred supplier, and we look forward to serving you again in the future.
Best regards,
[Your Name]
[Company Name]
Email 4: Order Tracking Number Confirmation for an International Shipment
Subject: Order Tracking Number Confirmation: [Order Number]
Dear [Customer Name],
This email is to verify that we have dispatched your international purchase with [Order Number], and we are providing you with the tracking number of your order.
[Order Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. Please note that international shipments may take longer to arrive due to customs clearance processes.
If you have any questions or concerns about your shipment, please do not hesitate to contact us.
Thank you for choosing us as your preferred supplier, and we look forward to serving you again in the future.
Best regards,
[Your Name]
[Company Name]
Email 5: Order Tracking Number Confirmation for a Return
Subject: Order Tracking Number Confirmation: [Order Number]
Dear [Customer Name],
We are writing to confirm that we have received your returned item for order [Order Number]. Your refund has been processed, and we have included the tracking number for your returned item below.
[Returned Item Tracking Number]
You can use this number to track the progress of your return and receive updates on the expected refund date. If you have any questions or concerns about your return, please do not hesitate to contact us.
Thank you for choosing us as your preferred supplier, and we look forward to serving you again in the future.
Best regards,
[Your Name]
[Company Name]
Email 6: Order Tracking Number Confirmation for a Backordered Item
Subject: Order Tracking Number Confirmation: [Order Number]
Dear [Customer Name],
We regret to inform you that one or more of the items in your order [Order Number] are currently backordered. However, we have included the tracking number for the items that have been shipped below.
[Shipped Items Tracking Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. We will keep you informed on the status of your backordered item(s) and provide you with a separate tracking number once they are shipped.
If you have any questions or concerns about your shipment, please do not hesitate to contact us.
Thank you for choosing us as your preferred supplier, and we look forward to serving you again in the future.
Best regards,
[Your Name]
[Company Name]
Email 7: Tracking Number Confirmation for a Subscription Service
Subject: Order Tracking Number Confirmation: [Subscription Order Number]
Dear [Customer Name],
We are writing to confirm that your latest subscription order [Subscription Order Number] has been shipped, and we have included your order’s tracking number below.
[Order Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. If you have any questions or concerns about your shipment or your subscription, please do not hesitate to contact us.
Thank you for choosing our subscription service, and we look forward to serving you again in the future.
Best regards,
[Your Name]
[Company Name]
Email 8: Order Tracking Number Confirmation for a Gift Order
Subject: Order Tracking Number Confirmation: [Order Number]
Dear [Customer Name],
We confirm that your gift order [Order Number] has been shipped and its tracking number is provided below.
[Order Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. If you have any questions or concerns about your gift order, please do not hesitate to contact us.
We hope the recipient enjoys their gift, and thank you for choosing us as your preferred supplier.
Best regards,
[Your Name]
[Company Name]
Email 9: Number Confirmation for a Large Order
Subject: Order Tracking Number Confirmation: [Order Number]
Dear [Customer Name],
This message is to confirm that your purchase, identified by [Order Number], has been dispatched, and we are providing you with the tracking number for your order below.
[Order Number]
You can use this number to track the progress of your shipment and receive updates on the expected delivery date. If you have any questions or concerns about your shipment, please do not hesitate to contact us.
Thank you for choosing us as your preferred supplier for your large order, and we look forward to serving you again in the future.
Best regards,
[Your Name]
[Company Name]
Also Read: Order-confirmation-9-email-samples-to-perfect-your-customer-communication
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